Frequently Asked Questions

 

Q: How do I place an order?

A: You can place orders from our website in the fastest and the most secure way. The cardholders need to offer the contact information on the premise so that we will get your name, address, city, state or province, postal code, country, telephone and email, and financial information and ordering information. This information is collected and used to process the transaction and for internal accounting and other procedures. And the system will send an Order Confirmation email to confirm all the information correctly for each order.

Q: Is my payment to your site secure?

A: All payments are done online through the 100% secured. Our site have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology - Our On-line Ordering system is the industry standard for encryption technology-to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to the site. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

Q: How can I check the status of my order?

A: During the process of purchase, you will receive several emails from us. There will be an email confirming your order information,and we will also email you the tracking number after we ship out your order. You also can log in your account to check status of all of your orders.

Q: What to do if there are shipping problems and I still haven't got my order?

A: First know that it won't happen in 99% of the cases. However, if for any reason your package is missing/vanished some how, we will send you a replacement package or refund the payment. We provide a total insurance on missing packages.

Q: We got our tracking number two days ago but our order is not showing up in dhl or ems tracking system?

A: Sometimes there is a few days delay if shipping is backed up due to huge demand before goods are showing up in the system.Or tracking systems maybe delayed due to certain factors in DHL or EMS tracking system.

Q: Can I change or cancel my order after order has been placed?

A: If you want to cancel or change order, then please contact with our customer service within 24 hours. We also cannot accept the cancellation after we have already shipped the items. You also need to change an incorrect order within 24 hours before it was shipped, so that we can cancel the incorrect order for you to place a new correct order.